Address: General Concha, 28 (Concha Jeneralen Kalea, 28), Bilbao, Spain
Rating: ★★★★☆ (4 out of 5 stars) Introduction: During my recent trip to the vibrant city of Bilbao, Spain, I had the pleasure of staying at Ibis Bilbao Centro, located on General Concha, 28. From the moment I arrived until the day of my departure, the hotel exceeded my expectations in terms of comfort, convenience, and exceptional service. Location: Ibis Bilbao Centro's prime location on Concha Jeneralen Kalea, just a stone's throw away from the city center, is one of its key highlights. With a variety of shops, popular attractions, and dining options within walking distance, the hotel provides easy access to everything Bilbao has to offer. Additionally, the proximity to public transportation makes it an ideal base for exploring the wider region. Accommodation: The hotel's rooms are modern, clean, and thoughtfully designed to maximize space. My room, though compact, had all the essential amenities required for a comfortable stay, including a cozy bed, a well-lit work desk, a flat-screen TV, and a spacious bathroom. The soundproofing was excellent, ensuring a peaceful night's sleep despite the hotel's central location. Service: The staff at Ibis Bilbao Centro deserve special praise for their warm hospitality and willingness to assist guests. From the friendly receptionists who provided helpful suggestions on local attractions and transportation, to the diligent housekeeping team who ensured my room was always impeccably clean, the level of service was consistently outstanding throughout my stay. The hotel staff truly went above and beyond to make me feel welcome and attended to my every need promptly and efficiently. Dining: While the hotel does not have its own restaurant, it does offer a breakfast buffet that exceeded my expectations. The selection was varied, with both hot and cold options, including fresh pastries, fruits, cereals, and a range of beverages. The breakfast staff was friendly and ensured that everything was consistently replenished, creating a pleasant dining experience to start the day. Amenities: Ibis Bilbao Centro offers a range of amenities to enhance guests' stay. The free Wi-Fi was reliable and fast throughout the hotel, allowing me to stay connected effortlessly. Additionally, the hotel provides a convenient luggage storage service, which was particularly helpful as I had a late flight and wanted to explore the city without carrying my bags around. The presence of a 24-hour front desk and a secure parking facility added to the overall convenience of the hotel. Suggestions for Improvement: While my overall experience at Ibis Bilbao Centro was exceptional, there are a few areas where the hotel could consider improvements. Firstly, the availability of in-room tea and coffee-making facilities would be a welcome addition. Additionally, although the breakfast was enjoyable, a wider variety of hot dishes could be offered to cater to different dietary preferences. Conclusion: Ibis Bilbao Centro, with its unbeatable location, comfortable rooms, and outstanding service, proved to be an excellent choice for my stay in Bilbao. The hotel's commitment to providing a memorable guest experience is commendable, and I would not hesitate to recommend it to fellow travelers seeking a convenient and comfortable stay in this vibrant Spanish city.